- Client
- Carelane Health Network
- Industry
- Healthcare
- Year
- 2025
- Duration
- 8 months
- Team
- 9 people
- Services
- Mobile appsWeb platformAPI & integrationsUI/UX designCompliance engineering
Carelane connects 300+ independent clinics with their patients through one app. We built the patient mobile apps, clinician web console and the FHIR-based integration layer that talks to a dozen different electronic health record systems.
The challenge
No-show rates hovered near 27%, each clinic used a different scheduling tool, and patient records lived in systems that could not talk to each other. Any solution had to meet HIPAA requirements and work for patients of every age and technical comfort level.
Our approach
We created a single patient app for booking, video visits, prescriptions and reminders, backed by an integration layer that normalises data from every EHR through FHIR. Smart reminders adapt to patient behaviour, and clinicians get a fast console for triage, notes and follow-ups. Security, audit logging and encryption were designed in from the first sprint.
What we built
Adaptive reminders
Reminder timing and channel adjust to each patient's history, reducing missed visits.
EHR integration layer
One normalised API over a dozen EHR vendors using FHIR and HL7 adapters.
Low-bandwidth video visits
WebRTC tuned to stay reliable on weak mobile connections.
Accessible by default
Large-type mode, screen reader support and plain-language flows tested with patients.
The results
- -0%
- Appointment no-shows
- 0.0
- Average app store rating
- 0+
- Clinics onboarded
- 0.00%
- Platform uptime
Our clinics went from juggling tools to running everything from one place. The team understood healthcare constraints better than vendors ten times their size.
Technology
- React Native
- NestJS
- PostgreSQL
- FHIR / HL7
- WebRTC
- Twilio
- AWS
- Datadog
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